By default, the platform sends emails on the user's behalf. The recipients of those emails see the Name of the sender even though the underlying address is postmaster@email.appjointflows.com
NOTE: This is best practice and avoids conversations happening by email rather than through the light UI, in a structured way that provides true visibility and understanding of engagement.
Should you nonetheless wish to send the emails through your own mailserver, you can do so via SMTP relay.
The setup is a two steps process:
#1 A Jointflows admin needs to enter the mail server SMTP settings in Settings/Advanced:
1.1 smtp_server is used to change the icon of the mail client in the UI. This is an optional parameter that can be set to either google, outlook or default
1.2 smtp_host is the name of your smtp server like smtp.office365.com or smtp.gmail.com
1.3 smtp_tls is a Boolean entry, nearly always set to True.
1.4 smtp_port is an integer. Typically 587.
Note that each mail provider might have different setting and that some require additional steps to enable SMTP relay. For example: https://support.google.com/accounts/answer/185833
#2 Users desiring to activate this delegation need to set their username and Password in their profile parameters.
- Tick the box
- enter your email and password
- click save
NOTE: upon re-opening the settings, the password is not displayed for security purpose. You can click Test to check your credentials are correct.